Compliance & Data Security
We take information security seriously. Agentic Front Desk is engineered to exceed the requirements of modern data protection standards and industry-specific regulations.
1. Multi-Industry Readiness
For our clients in regulated fields (Legal, Medical, Finance), we provide the necessary documentation and compliance agreements. Client and business data is stored in our own secured database, hosted in Canada, encrypted at rest and in transit, and isolated per business — no cross-tenant access. We act as your data processor, never the data owner, which keeps meeting compliance standards streamlined and inherently safer.
2. Encryption Standards
All data in transit is protected by industry-standard TLS 1.3 encryption. Live call audio is streamed over secure WSS (WebSocket Secure / TLS 1.3) between our telecommunications partner and our secure processing infrastructure, and all API interactions with your business tools are secured via OAuth 2.0.
3. Security Inheritance
Your calendar stays in your own Google Workspace, so calendar-side security inherits directly from Google's infrastructure — 2FA, advanced threat protection, and SOC 2 Type II compliance. Your stored client and business records inherit our own infrastructure's security instead, described in Section 1 above.
4. Proactive Content Moderation
To maintain platform integrity and safety, Agentic Front Desk employs an automated security scanner that continuously monitors tenant configurations for prohibited legal and safety keywords. This proactive layer ensures the system is used exclusively for legitimate business services and automatically flags illicit activity for review.
5. Mandatory Security Enrollment
All new callers are required to set a 4-digit security PIN during their first booking. This 'Secure-by-Default' approach ensures that every customer profile is protected from its first second of existence, preventing unauthorized appointment changes or cancellations by third parties.